Scheduling: Difference between revisions
| Line 22: | Line 22: | ||
=== Updating Availability === | === Updating Availability === | ||
An availability email blast will be sent out at the beginning of every busy season. Please be sure to indicate when you're ''NOT | An availability email blast will be sent out at the beginning of every busy season. Please be sure to indicate when you're '''NOT''' available. Be as specific as possible. | ||
Throughout the busy season the Schedule Team will send out availability emails for the upcoming month or so. If you have already been updating us regularly regarding your availability – that’s great! Please continue to do so. You should also feel free to respond to the availability blast anyway, as there may have been changes to your schedule since we last heard from you. | Throughout the busy season the Schedule Team will send out availability emails for the upcoming month or so. If you have already been updating us regularly regarding your availability – that’s great! Please continue to do so. You should also feel free to respond to the availability blast anyway, as there may have been changes to your schedule since we last heard from you. | ||
Revision as of 17:07, 8 January 2024
Welcome to Frost Productions. This is a basic outline of how to best communicate with our Scheduling Department.
Shift Schedules
How to Read Your Schedule
Below you will find a sample schedule PDF and a breakdown on how to read this document. Please note, to be confirmed for a Requested call you must respond to the email containing the PDF attachment AND receive a confirmation response from the Scheduling Department.
How to Confirm Calls
Once you receive a schedule PDF, please carefully review each call you are requested for and reply to the email sent to you as soon as possible to let us know if you are confirming or unable to make those calls. Please make sure to review every aspect of every call: Call time, length of shift, dress code, meeting location, assignment etc. Note that call length is an approximation, subject to changes while onsite. If you have a question about what you’ve been sent, please let the Scheduling Team know via email and they will help clarify.
Please note that Frost utilizes a military time system. If you ever have a question or need clarification on which date a call is occurring, please ask and we will be happy to clarify. Please refer to the chart below.
Calling Out of a Confirmed Shift
On the rare occasion that you are unable to make your call and you need to call out, please make sure to let the proper people know as soon as possible, especially if this is a last-minute issue. If you are unable to make a shift or are running late, you must alert your Crew Leader as soon as you are able and then follow up with the Scheduling Team via email.
- If this is a “day-of” cancellation, you must call/text your Crew Leader ASAP to let them know you will not be there.
- You must also e-mail the scheduling team ASAP and contact the office at: (212) 751-2391
Availability
Updating Availability
An availability email blast will be sent out at the beginning of every busy season. Please be sure to indicate when you're NOT available. Be as specific as possible.
Throughout the busy season the Schedule Team will send out availability emails for the upcoming month or so. If you have already been updating us regularly regarding your availability – that’s great! Please continue to do so. You should also feel free to respond to the availability blast anyway, as there may have been changes to your schedule since we last heard from you.