HR & Payroll
Welcome to Frost Productions. This page is dedicated to answering commonly asked questions regarding our payroll and HR departments.
Payroll Concerns
The Payroll department is separate from the Scheduling department at Frost. For any payroll concerns, please email Payroll@FrostProductions.com
Time Clock
Frost Productions utilizes a computerized Time and Attendance system that is accessible remotely via a web browser. The payroll timekeeping software can be accessed from any web browser at https://frost.attendanceondemand.com
Every employee is required to punch in and out for the start, lunch break, and end of each day. Once you have access to the timekeeping system, it will be available 24/7 and will have summary information on your hours worked, and benefits accrued.
Pay Periods
Pay periods are Thursday through Wednesday.
Employees in the NY office are paid weekly on Wednesday via direct deposit.
Employees in the MA office are paid bi-weekly on Wednesday via direct deposit.
Contact Payroll
If you ever have an issue or question regarding your paycheck or hours, please direct all questions to payroll@frostproductions.com.
This email includes our full Payroll department and they will be able to answer any questions and make any necessary adjustments regarding checks, direct deposit, payroll schedule, and tax information.
Human Resources
Decision HR
Decision HR is our Payroll and Benefits Management resource. Your paychecks will read "DecisionHR" in the description of your direct deposits.
How to Access Your DHR Portal
- Step 1: Log onto the employee portal at employee.dhrlive.com
- Step 2: Once you log in with your username and password, navigate to the W-2 forms tile towards the bottom of the screen. Here, you will be able to view your w-2 and download it for printing or to email to your tax professional.
PDF Instructions Available Here: How to Access Your Employee Portal
Changing Personal Information
Please email Payroll@FrostProductions.com to notify our Payroll Department of the changes you need to make. They will respond with the proper forms for you to fill out and submit back to them to adjust our records.
Paid Sick Leave Policy
Paid sick leave applies to all part-time employees at Frost. It does not apply to any persons hired as independent contractors (1099). Please reference NY - Paid Safe Sick Leave - Employee Notice or MA - Paid Safe Sick Leavefor specific information regarding eligibility and the proper process for using paid sick leave. Sick leave pay can only be used for shifts you have a confirmed schedule. To use paid sick leave you must provide an employee verification form within 7 days of the missed shift. We do NOT need to know, nor are we permitted to ask, about the nature of the illness, condition, injury, or treatment for which the Sick Leave is being used.
To submit for sick leave, please fill out the document linked below and return it to our Payroll Department at Payroll@FrostProductions.com Paid Safe Sick Leave - Verification Form
Updating Skill Codes and/or Pay Rates
If you would like to discuss updating your rates and/ or skill codes, please submit an updated resume along with your request to payroll@FrostProductions.com and it will be forwarded to the appropriate team.